Kenneth Ballenegger

SMS Privacy Policy

Effective date: 2026-05-19

This SMS Privacy Policy describes how Kenneth Ballenegger (the “operator,” “we,” or “us”) collects, uses, and protects information in connection with the Klaw SMS Support messaging program (the “Service”). This policy applies only to messages sent or received through the Service.

Information we collect

When you interact with the Service, we may collect:

• Your mobile phone number.
• The content of messages you send to us and that we send to you.
• Message metadata such as timestamps, delivery status, and carrier information.
• Information you voluntarily provide in the course of a support conversation.

How we use this information

We use the information above to:

• Deliver support replies, account or service notifications, and operational alerts.
• Maintain a record of past conversations so we can provide continuity of support.
• Diagnose delivery issues, prevent abuse, and improve the reliability of the Service.
• Comply with applicable laws, carrier requirements, and messaging program rules.

SMS consent and sharing

No mobile information collected as part of SMS consent will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell your phone number, your message content, or any other information collected through the Service.

We may share information with service providers — for example, Twilio, our messaging infrastructure provider — solely to deliver, route, and support messages on our behalf. These providers are contractually bound to use the information only for those purposes. We may also disclose information when required by law, legal process, or to protect the rights, property, or safety of any person.

Opt-out and help

You can opt out of messages at any time by replying STOP to any message from the Service. After opting out, you will receive a single confirmation message and no further messages unless you re-subscribe. For help, reply HELP or contact us at klaw.agent@gmail.com.

Data retention

We retain message records for as long as reasonably necessary to operate the Service, resolve support requests, comply with our legal obligations, and enforce our terms. You may request deletion of your records by emailing klaw.agent@gmail.com; we will act on the request subject to legal and operational retention requirements.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated effective date at the top of this page. Continued use of the Service after such changes constitutes acceptance of the updated policy.

Contact

Questions about this policy may be sent to klaw.agent@gmail.com.